Refund policy

At LIVO naturals, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and obligations with respect to returns, refunds, and exchanges in accordance with international consumer protection standards.

1. Eligibility for Returns and Refunds

We accept returns or refund requests for most physical products within 90 days of delivery. To be eligible for a return, your item must meet the following conditions:

It must be unused and in the same condition you received it.

It must be in its original packaging.

It must be accompanied by valid proof of purchase, such as an order number or receipt.

Bundle offers, including promotions such as “Buy 2, Get 1 Free” or “Buy 3, Get 2 Free,” must be returned in full to qualify for a refund. If any item in the bundle has been opened, used, or is missing, the bundle is not eligible for a refund.

For health, wellness, supplement, and personal care products, opened or unsealed items cannot be returned for hygiene and safety reasons.

Items that are not eligible for return or refund include:

Perishable goods such as supplements, if unsealed.

Gift cards.

Health, wellness, supplement, and personal care items that have been opened or unsealed.

Bundle offers, including “Buy 2, Get 1 Free” or “Buy 3, Get 2 Free” promotions, if any item in the bundle has been opened, used, or is missing.

Hazardous or flammable items.

Final sale or clearance items, as marked.

2. How to Initiate a Return or Refund

To begin a return or refund request, contact our support team at:

Email: info@cyvantaa.com

We will email you the return address once you have contacted us.

Please wait for confirmation and return instructions before sending any item back. Items sent back without authorization may not be eligible for a refund.

3. Refunds

Once we receive and inspect your returned item, we will notify you by email. If the return is approved, we will issue a refund to your original method of payment within 5 to 10 business days, depending on your bank or payment provider.

Refunds are issued for the product cost only, unless the item was defective, damaged, or sent in error. Original shipping costs are non-refundable.

4. Exchanges

We replace items only if they are defective, damaged upon arrival, or incorrect. To request an exchange, contact us at info@cyvantaa.com with a description and photo of the issue within 7 days of receiving your order.

5. Late or Missing Refunds

If you have not received your refund yet, please complete the following steps:

Check your payment account or bank statement again.

Contact your credit card provider or payment service, as processing times may vary.

If you still have not received your refund after 10 business days, contact us for further assistance.

6. International Orders

Customers outside the United States are responsible for any return shipping costs unless the item is defective or incorrect. Duties, customs fees, and import taxes are non-refundable.

If a package is undeliverable and returned to us due to refusal or an incorrect address, a restocking fee may apply. Shipping costs from the original order will not be refunded.

7. Disputes and Chargebacks

Before filing a chargeback or payment dispute, please contact our support team so we can resolve the issue directly. We are committed to resolving all concerns in compliance with PayPal, Stripe, Klarna, and Shopify Payments policies.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about returns or refunds, please contact us: