Refund policy

Refund Policy

90-Day Money-Back Guarantee

At LIVO Naturals, we stand behind the quality of our products and want you to shop with confidence. That’s why we offer a 90-Day Money-Back Guarantee under the terms outlined below.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

  • Refund requests must be submitted within 90 days of the confirmed delivery date.
  • Requests made more than 90 days after delivery are not eligible for a refund.
  • Shipping and handling charges are non-refundable unless the order arrived damaged, defective, or incorrect.
  • Refund requests must be submitted by contacting info@cyvantaa.com within the 90-day guarantee period.
  • Please include your full name, order number, and the item or order for which you are requesting a refund.

Refund eligibility is strictly limited to the 90-day period beginning on the confirmed delivery date.

How to Request a Refund

To request a refund:

  1. Email info@cyvantaa.com and let us know that you would like to request a refund. Include your full name, order number, and the product concerned.
  2. Our customer support team will review your request and provide instructions regarding any required next steps.
  3. Approved refunds are generally processed within approximately 15 business days, although processing times may vary.
  4. Refunds are issued to the original payment method used for the purchase.
  5. After we process a refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

Non-Eligible Refunds

The following are not eligible for refunds under this policy:

  • Refund requests submitted more than 90 days after the confirmed delivery date.
  • Requests that do not meet the conditions of this Refund Policy.
  • Shipping or handling charges, except where required by applicable law or where the product arrived damaged, defective, or incorrect.
  • Subscription renewal charges that fall outside the applicable 90-day refund period.

We reserve the right to refuse refund requests where there is evidence of fraud, misuse, or repeated abuse of the money-back guarantee.

For the purpose of preventing abuse, repeated refund activity may include more than two refund requests within a 12-month period. Any such request may be reviewed individually before approval.

Subscriptions

If your purchase includes a recurring subscription, you are responsible for managing your subscription before upcoming renewal dates.

Your initial subscription order and each subsequent renewal are separate orders for refund purposes. A renewal order may be eligible under this Refund Policy if the refund request is made within 90 days of that renewal order’s confirmed delivery date and the other requirements of this policy are satisfied.

Canceling a subscription prevents eligible future renewals but does not automatically cancel or refund an order that has already been processed.

Where your subscription is subject to a minimum billing-cycle commitment, cancellation availability is also governed by the subscription terms accepted at checkout.

You can manage eligible subscription settings through your customer account under Manage Subscription.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at info@cyvantaa.com.

Please include:

  • your order number;
  • a brief description of the issue; and
  • clear photographs of the product and packaging where applicable.

After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution at no additional product cost to you.

Refund Processing

Once a refund has been approved:

  • the refund will be returned to the original payment method;
  • we will initiate the refund as soon as reasonably possible;
  • payment providers may require up to 10 additional business days or longer to make the funds visible in your account.

Processing times controlled by banks, card issuers, PayPal, or other payment providers are outside our control.

Agreement to This Policy

By completing a purchase through our website, you acknowledge that your order is subject to this Refund Policy together with our Terms of Service and, where applicable, our subscription terms.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.

Contact Customer Support

For questions regarding refunds or eligibility, contact:

LIVO Naturals Customer Support
Email: info@cyvantaa.com